Interactions

Resourceful Solutions Beyond the Limitations of OTA Automation

Exceptionally Sophisticated Customization Empowering You to Demonstrate your Problem-Solver Resourcefulness
to High-Budget Clients who Have Requests that Nobody Else Fulfills

Lower Rates and Greater Availability Than anything Online or via the GDS

• Needs Not Typically Vocalized Members of our niches usually are relegated to searching awkwardly for accommodations.

  Inherently Hard-to-Identify Niches

  Decades of Immersion Required to Avoid Perils of Misreading Nuances

  To attempt to pre-qualify could be perceived as prying. If a traveler does not respond with interest to suggestion of us, you can genuinely extend a compliment for the impetus pertaining to his or her renown.

  Although most of our clients are traveling for business—or at least staying with us during their vacation because of their professional complications—our freedom-enabling services create a sense of happiness. As a travel agent, the pleasant benefits will likely be the focus of your conversations.

• Prospective Reservations Custom Services • Lower Rates than GDS or Anywhere Online

  Custom Services and Lower Rates

  Please call whenever you have a prospective reservation.

  Ultra all-inclusive services will be optimized for the client's specific preferences, often with special provisions at no charge. A concierge-authorized discount will be applied as if a client had coordinated directly with a concierge. You will thereby be able to provide relationship-reinforcing special services to your client, together with a rate that is lower than any corresponding OTA or GDS rate.

  Greater Sophistication than Lists of Ordinary Amenities

  Please do not rely on information from online travel sites.

  The unique nature of our services means that information about us from Internet travel sites should not be considered anything more than a conceptual guidance of our effective ability (or, as pertinent, disability) to fulfill a client's associated interests..

  Lists of standardized amenities enable fast click-box searches among hotels with availability at favorably cheap rates. Despite our intensive explanations to market managers of OTAs and other travel sites, but they are technically limited in their ability to provide the individualized service but simultaneously they are determined somehow to include us. When problems arise and we have attempted to remove ourselves from contracted representation, they simply switch to using GDS reservations. We are the exclusive vendor nationwide who can fulfill many clients' specific demands—with frequent travel demands specifically for us. We therefore perpetually invest time carefully consuming the available character space to write details in the fields that can be customized, but those qualitative descriptions often do not appear in relational databases, and the GDS/DHISCO space limitations prevent comprehensive clarity.

  Whenever we have heard that someone has contacted a travel agent or travel site with any special requests or specific inquires, despite correct information often appearing in obscure database fields, answers usually include erroneous instructions or misaligned modifications. Although all parties are acting in good faith, representatives at call centers of OTAs tend to make the assumption that we merely operate a traditional five-star hotel structure, with the usual consumer/public facilities.

  Ultimately, the solution for many market managers, which is satisfactory to them and their respective management teams, is that we are honorably dependable in our proactive coordination by phone with each traveler upon reserving, and we are extraordinarily flexible and forthright in offering cancellations at no charge for any travelers who had misunderstood anything.

  You have a far superior role to provide to your clients. You can simply call us to optimize each traveler's wishes. Thereafter, we can work directly with the client, and you retain your commissioned rewards as a beneficial resource to your clients to provide service that is individualized unlike any automated service. By contacting us directly, we know the mechanisms available to adapt to requests, and we are able to seek creative solutions that can be categorically superior to the customary capabilities of hospitality.

  Lower Rates than OTAs

  Please disregard any apparent inaccessibility to lower rates or allocations.

  If you encounter a relevant rate from any source that is lower, or if there is an inconsistency of availability based on the reservation method, please call any manager-concierge on duty--day or night--for an instant and friendly manual adjustment.

  Rates and availability on the Internet and GDS are publicly accessible, but our primary business objectives are distracted by bargain-seeking leisure travelers who are apathetic about our sophisticated specialties and routine overnighters who merely seek a convenient hotel.

  Exclusions apply to the following:

  • Services provided at or below cost (such as for military officers and our professional colleagues),
  • specially discounted rates for Rabbit Hole Refuge, and
  • erroneous rates (which can temporarily occur, especially due to OTAs and external automation providers misinterpreting our specialized rates and policies).
• Sophisticated Special Requests Surpassing Customary Hospitality Capabilities

  Professional-Caliber Fulfillment of Complexities

  Business • Security • Medical

  If no other accommodations in the area can readily or precisely fulfill a special request regarding business, security, and/or medical sensitivities, we are your ultimate resource. We apply dignitary-style resourcefulness for versatility, and we maintain a broad perspective of responsibility to do whatever is necessary for complete achievement of a client's objectives.

  For the sake of avoiding misaligned expectations, we respectfully acknowledge that our rates are usually higher than customary luxury hospitality.  However, most services that we provide are ultra all-inclusive, and most special requests are provided at our regular rates.

  Friendly Concierge on Duty 24 Hours

  Dependably Complete Confirmation

  Please call to receive a precise, written confirmation to fulfill every detail. You can then forward the confirmation to your client.

• Single Point of Contact

  Concierge for You  and  Your Client

  We endeavor to provide private communications, particularly via automatic routing to 24-hour single points of contact.

• Deposits and Pre-Arrival Expenditures

  Fees plus Deposit Within Five Days of Placing Reservation and before Arrival

  Fees plus a fully refundable deposit of $2,500 must clear within five days of placing the reservation and prior to arrival, via a combination of payment methods. We do not require credit card payments or authorizations, whether at the time of reserving or upon arrival.

  The deposit matter pertains to one of our unique client benefits. Funds are not limited to incidental charges applied by us, as would be customary of a credit card authorization by a typical hotel. Clients can request almost any lawful expenditure to almost any US vendor, categorically more sophisticated than the simplistic customs of concierges. The protocol dates back decades to our founding group's hosting of dignitaries, and is now especially popular among financiers and people with complex disabilities who are arriving internationally. Expenditures prior to arrival enable business presentations and special hospitality preparations to be ready and awaiting the client's arrival. No tips or surcharges apply to us, and the remaining balance is refunded in full. Knowing that many clients depend on us irreplaceably, the funds can also act as a contingency resource, such as in the event of credit card issues during international travel. We therefore maintain deposit policies as blanket requirements, broadly preventing a variety of awkward circumstances upon arrival.

• Customizations and Finalizations before Arrival

  Direct Communications between the Concierge and Client

  Beginning No Later than the Day that the Reservation is Placed

  For everyone's benefit, because of our extensive individualization and our focus on compartmentalization, preparations should be directly coordinated. Otherwise, travelers often needlessly face serious problems on arrival, agents contend with disappointed clients, and we waste heavy resources on canceled misalignments.

  We have no interest in the short-sighted immorality of circumventing commissions, and we gladly pay for the full-service coordination despite thereafter all matters being implemented directly by us.

• Liaison for the Client and You

  Concierge

  The Primary Point of Contact

  For the Client and You

  Global • 24 Hours/365 Days • In Perpetuity

  Each client is assigned a friendly, sophisticated concierge to be the 24-hour primary point of contact, regardless of the location. Please click here for an explanation of our compartmentalization-based protocols for the security of the communications between the client and the concierge.

  Your client's concierge will continuously and diplomatically endeavor to fortify your agency relationship, regardless of your degree of involvement. The same concierge also acts as your liaison for all interactions regarding the client, including commissions and urgent situations.

• Direct Service while Dependably Endorsing Your Role

  For mainstream customers of traditional hotels, travel agencies can be convenient resources for handling problems and requests. Most agencies are structured for ordinary hotels that use customary procedures. Because of our unique protocols and procedures, requests and problems that are not submitted directly to us become convoluted and cannot be accommodated as efficiently or effectively. Requests or complications that are presented to an agency can become severely exasperated, instead of satisfactorily resolved.  When a request has been submitted to an agency and then indirectly to us, we are relegated to simple, limited provisions.

  Of relevance to our core niches, indirect communications compromise fundamental compartmentalization concepts for contained confidentiality. Compartmentalization protocols limit the versatility and timeliness to fulfill requests and concerns that are submitted via third parties—in most cases, far too late for optimally customized solutions. These protocols are congruent with typical secured procedures of handler receipts of non-critical requests deriving via porous third parties. Such communications are vulnerable to a wide variety of potential sabotages and manipulated opportunities for compromising security.  Even if the original request were to be authentic (which itself cannot be verified without a direct contact or contact via secure source—thereby obviating many requests that would derive from third parties), the compromise thereof could present various risks.